ENIG Patisserie

General

All images shown are for illustration purposes only.

Each cake order includes one (1) knife and one (1) candle only.

Decorative items, cake toppers, flowers, and other accessories shown in product photos are not included unless otherwise stated.

Upon receiving your cake, it must be refrigerated immediately at a temperature of 3°C to 6°C to maintain its quality and freshness.

Payment

All payments must be made via credit card, debit card, online banking, or e-Wallet through our payment gateway provider, iPay88.

Full payment must be received at least three (3) days prior to the requested delivery or collection date.

Orders will only be confirmed upon successful receipt of full payment.

Refunds & Cancellations

Any cancellation or amendment to an order must be requested at least 48 hours before the scheduled delivery or collection date.

All cakes and baked goods sold are non-returnable and non-refundable once received by the customer.

For approved refunds, a 3% bank processing fee will be deducted from the total purchase amount to cover payment processing charges.

If your event is cancelled or postponed, cash refunds will not be provided. Customers may reschedule their order to a new date within one (1) year from the original delivery date, subject to availability. A minimum notice period of seven (7) days before the original delivery date is required.

In the event of an error, damage, or mishandling caused by our company, we will assess the situation and, where appropriate, provide:

A replacement cake of equal value; or
Store credit equivalent to the value of the affected item for future purchases.

Any compensation provided shall be at the sole discretion of the company after investigation of the matter.

Delivery & Self-Collection

Delivery charges are calculated based on the distance from our store located at Oasis Square and will be displayed during checkout.

If the recipient is unavailable at the time of delivery, a re-delivery may be arranged and additional charges will apply.

All cakes are carefully inspected and securely packaged before dispatch. Deliveries are fulfilled through third-party delivery service providers, including but not limited to GoGet, Lalamove, and Grab.

While customers may select a preferred delivery time slot, we are unable to guarantee a specific delivery time due to traffic conditions, weather, operational constraints, or other unforeseen circumstances.

Risk and responsibility for the cake pass to the customer upon successful delivery or collection.

For self-collection orders, customers are advised to transport cakes on a flat and stable surface (such as a vehicle floorboard), with air conditioning turned on, and away from direct sunlight.

We shall not be liable for any damage caused after the cake has been collected by the customer or received by the recipient.

Product Variations

As all cakes are handmade, slight variations in design, colour, decoration, and finishing may occur.

We reserve the right to make minor substitutions to decorations, flowers, fruits, or other non-essential components due to seasonal availability or supply constraints, while maintaining the overall design and value of the product.

Allergens

Our products may contain or come into contact with common allergens, including but not limited to milk, eggs, wheat, soy, peanuts, tree nuts, and gluten.

Customers are responsible for informing us of any allergy concerns before placing an order.

We cannot guarantee a completely allergen-free environment.

Terms & Conditions